Customer Support

Contact Us

8 am - 6 pm, Mon-Fri
9 am - 2 pm, Sat
Customer Service Center, Ulster Savings Bank
PO Box 3337, Kingston, NY 12402
Street Address:
180 Schwenk Dr., Kingston, NY 12401

Report Stolen Cards

During business hours:
After business hours:
Activate and/or PIN or re-PIN debit/ATM card:

Telephone Banking

Toll Free:



General FAQs

Ulster Savings Bank’s routing number is 221971264.

On our homepage click on ‘Sign up’ to register your account(s) for Online Banking and Mobile Banking. Once your registration has been approved, you may login and view all your account(s) online.

Please call 800-472-3272 and follow the prompts.

Please contact our Customer Service Center at 1-866-440-0391 Monday-Friday 8 am-6 pm or Saturday 9 am-2 pm

Please log into your online banking account to find the link to order your checks or go online to

Foreign ATM fees are assessed when a non-Ulster Savings Bank ATM is used.

Mortgage FAQs

If you have an existing Ulster Savings checking account, log into your online banking to make a transfer to your loan. If not, you can make an automatic one-time or reoccurring payment by visiting our website.

Please call our Telephone Banking number at 845-338-0900 or login to your online banking to make a payment from your existing checking/savings account. You may also set up an automatic one-time or reoccurring payment on our website.

By calling the loan servicing department at 866-440-0391, ext. 5701.

Please contact our Loan Servicing department at 866-440-0391, ext. 3338.

By calling 866-440-0391 and asking for our tax escrow department.

Please fax to 845-338-5446 or by mail to: Ulster Savings Bank, 180 Schwenk Drive, Kingston, NY 12401 Attn: Tax Escrow Department

Holiday Schedule

All Ulster Savings Bank branches will be closed on the following 2019 hoildays shown below. Our ATMs, online, and telephone banking services will remain available to meet your banking needs.

New Year’s Day Tuesday, January 1
Martin Luther King Day Monday, January 21
President’s Day Monday, February 18
Memorial Day Monday, May, 27
Independence Day Thursday, July 4
Labor Day Monday, September 2
Columbus Day Monday, October 14
Veterans’ Day Monday, November 11
Thanksgiving Day Thursday, November 28
Christmas Day Wednesday, December 25

Financial Education

Welcome to the Financial Education Center!

We know you face important financial decisions every day and we are here to help! This program will equip you with the critical knowledge and skills you need to make the financial decisions that are best for you.

Loan Payment Assistance

For your convenience, we have a multi-page, PDF Borrower Assistance Package available online. Please complete, print and return it to us at the address below:

Ulster Savings Bank, 180 Schwenk Drive, Kingston, N.Y. 12401

These forms can also be e-mailed to us at If you require a written copy of the Borrower Assistance Package or have any questions, please call US toll-free at 866-440-0391,ext. 3338. We look forward to assisting you.

Privacy Policy – Affiliate Marketing Opt-Out Request

If you are a customer of Ulster Savings Bank or our subsidiaries (Ulster Financial Group, Inc. or Ulster Insurance Services, Inc.), and you would like to opt out of affiliate marketing efforts, please complete the form below or contact our Deposit Operations Department at 866-440-0391, ext. 5710.

If you have any questions or concerns about your opt-out request, please contact our Customer Service Center at 866-440-0391 during regular business hours or via e-mail at

Privacy Policy Opt-Out

I have received a Privacy Policy Notice from Ulster Savings Bank or its subsidiaries (Ulster Financial Group, Inc. or Ulster Insurance Services, Inc.) and I would like to opt out of any future affiliate marketing efforts.


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